Return Policy

Return Policy

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund. With our 30-day return policy, there is no special catch or exception. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition. It is a simple process. Please email us for a RMA # (Returned Merchandise Authorization Number) request and send back the products back to us. Grooming Store wants to make your shopping and return experience as easy and safe as possible. Please contact us at returns@groomingstore.com with any additional questions or concerns you may have.

You can return your purchase for up to 30 days from the purchase date.

Returned products must be in the condition you received them and in the original box and/or packaging for a merchandise refund.

Please email returns@groomingstore.com for RMA # (Returned Merchandise Authorization Number) and mail it back to us. You will be responsible for the return shipping. Once we email you the RMA #, please write it on the outside of the package. Once you send the package back to us, please email us the following information for a quicker return process:order #, RMA # outside of package, name of the return item, and return tracking information, if available.

You just have to mail it back to our warehouse with a RMA #; you are responsible for the return shipping to us. Initial shipping and handling charges are non-refundable and you will be responsible for any free shipping promotion cost. Any return(s) without a RMA # will not be honored.

Once your return is received and inspected by our warehouse staff (usually within 3 to 4 business days of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

Exchange & Return Address:

Here are the following products which are excluded for returns:

• Nail Implements (Nail Clippers, Nail Tools, Cuticle Nippers, Nail Implements, Tweezers)
• Hair Products (Hair Brushes/Clips/Combs)
• Open Cosmetics/
• Shears/Scissors/Razors
• Open Blades/Clipper Blades/Trimmer Blades

How do I cancel an online order on groomingstore.com?

After placing your order, you have one (1) hour to make changes or cancel it.  After an hour, your order will begin processing and we will not be able to modify or cancel your order. However, you may return the items for a refund. Please follow our return policy to return your unused items.

What do I do when I received a damaged product?

If you receive a damaged product you must contact us immediately. There is a 24 hour grace period, once you have received the damaged item. There is no exception to this rule. Each order delivery has a tracking number with detailed information including the date and time of the shipment. If you contact us after the 24 grace period, your replacement request will be denied.

During your order checkout, you have acknowledged our Terms and Conditions and our Shipping policy. If a product is damaged during shipping, again you have 24 hours to contact us. We will replace the damaged product at no charge and we will ship the replacement product to you for free.

Please send us a picture and an e-mail describing the damage to returns@groomingstore.com, and we will reply to you with instructions on what to do with damaged package. Please save all the packaging and contents. Most of our packages are insured, you are required to help us fill out an insurance claim for the damaged order to receive the replacement order or product.

Most of our packages are insured, you are required to help us fill out an insurance claim for the damaged order, in order to receive the replacement order or product.